Specialists in removing eligible, policy-breaking reviews — not genuine 1-star complaints.
Defend your business against fake, defamatory, or policy-breaking Google reviews. We prepare evidence-backed legal and policy appeals to remove eligible reviews. If Google doesn’t remove it, you pay $0.
$0 If Not Removed
Complete peace of mind. Our fee of $595 inc GST is only payable after Google takes the review down.
ACL & Policy Compliant
No black-hat tactics or synthetic reviews. Every action is grounded in Google’s published guidelines and Australian Consumer Law.
Written audit before you commit
Send us any Google review link. You get a written strong, incomplete, or weak read before you commit. Not a percentage, and not a guarantee.
Local Search Impact
One unfair review can tank the Map Pack click.
Customers decide in seconds. A one-star review doesn't just sting. It quietly diverts high-value jobs to competitors listed directly below you.
Illustrative example
Commercial & Trade Services
“The houses we have gone back to are dusty... Obviously I work for another company or I wouldn’t have been fixing your insulation.”
What this is
An example
Not a client result
What we will not claim
No win rate
Until a real cohort exists
Spam, fake, or policy slips: what a policy read looks like.
Not every negative review can be challenged under Australian Consumer Law, but many contain subtle text slips or obvious violations that breach Google’s strict content policies.
Spotting the text slip that unlocks Google’s policy removal.
Most business owners see an unfair 1-star review and feel helpless because it sounds like a real complaint. We read the wording against Google’s published rules and tell you whether the case looks strong, incomplete, or weak. Google is not obliged to remove it.
Real Case & Services
Two clear offers. Built for reviews like this.
When a competitor, rogue contractor, or disgruntled non-customer leaves a damaging 1★ review admitting they work for someone else, boilerplate replies won’t protect your Map Pack ranking. Here is our exact breakdown and two transparent paths forward:
“Obviously I work for another company...”
The reviewer explicitly conceded employment with a competing trade business. Under Google’s published Maps User Contributed Content Policy, posting content about a competitor to manipulate sentiment is strictly prohibited under Conflict of Interest and Deceptive Content.
Google Review Removal
Dedicated removal representation for eligible policy-breaking, fake, or competitor reviews like Jordan Blake’s above.
$0 upfront · Invoiced only after Google removes the review
- Evidence-backed legal & policy submission to Google
- Official Google policy report, with your approval first
- Full compliance with Australian Consumer Law (ACL)
- 100% No-win, no-fee guarantee
Human legal audit
After the free audit, a person reviews the listing and writes a proposal for any Google review that looks like a policy issue.
First charge when you start · Cancel in the billing portal
- A person reads the reviews, not only the free tool
- Written proposal for reviews that look removable
- Weekly check of the same listing
- Removal, if you sign, is a separate $595 success fee
How we prepare a case Google can decide.
Google does not remove a review because you ask nicely. It removes a review when it decides the review breaks a published content policy. We prepare the evidence and the packet. A person lodges it in Google’s official screen. Google decides.
What sets us apart
Flagging fails. Evidence wins.
Most owners hit Google’s public Report button with no evidence and get an automated rejection. We only proceed when a current policy clause is identifiable, and we still do not control the outcome.
Clicking the public “Report Review” flag button
- ✕Evaluated by an automated keyword bot in under 3 minutes looking only for profanity.
- ✕Zero evidentiary documents, CRM logs, or statutory proof can be attached.
- ✕Triggers an automated response: “We found no violation of our policies.”
- ✕Leaves your business permanently saddled with a damaged Map Pack ranking.
A packet lodged in Google’s official tool
- The policy clause, the excerpt, and the evidence you can actually produce.
- Your approval of that exact review and ground before anyone lodges.
- One submission in Google’s official screen. No private escalation desk.
- No-win, no-fee: if Google does not remove it, you pay $0.
A prepared packet. A human click. Google decides.
We match the review to a current Google policy, list the evidence still missing, and draft the submission. Nobody here has a private desk inside Google. The lodge happens in Google’s own review-management screen, with your approval first.
The 5-Stage Evidentiary Removal Protocol
Click any stage to expand evidence details“We dissect what Google’s bots can't see.”
Every review leaves a digital and operational footprint. We harvest canonical URLs, Google Place IDs, reviewer public activity distributions, geographic anomalies, and edit histories.
Google Maps User Contributed Content Policy §1.1 (Fake Engagement) & ACL §18
Tactical Execution & Deliverables:
Who it’s for
Built for Aussie and NZ local businesses.
Trades, clinics, hospitality, agencies, and multi-location operators who live on Google ratings.
The founders have been small business owners for over 10 years and have first-hand experience on the frustration and critical importance of poor reviews.